Order FAQ's | Return Policy


The CaddyShak Online Secure Purchasing feature that will let you securely order our products online using your AMEX, Master Card and VISA through the Moneris Solutions.

We have provided the general information is below but more detailed information on Moneris can be found at http://www.moneris.com. Moneris is a joint venture between the Royal Bank and the Bank of Montreal.

KEY POINTS ABOUT OUR ONLINE COMMERCE SYSTEM

What Type of security do you offer?

SSL (Secure Sockets Layer) is the security protocol for CaddyShak Golf on-line transactions. Messages between the e-commerce server and the consumer's browser are automatically encrypted, or scrambled, when sent and then decrypted, or unscrambled, when received. This process prevents unauthorized persons from reading the data.

How to Order

Step 1
To order our products online simply click on the ADD TO CART Button to add that item to your online shopping cart. You will then see your shopping cart in the upper right area of your browser window. You can view the contents of your CART or check out at this time. The systems will provide the CHECKOUT screen that will either ask you to log in if you have shopped with us before or to provide your first and last name, your email address and a password that you would like to use to access the systems and place your order.

The Next prompt is to select your billing area. After you select the country that you are from, it brings up the billing inforamtion. ALL RED FIELDS MUST BE FILLED IN.

The system will prompt you if there are errors.

The Shopping Cart is then presented outlining the product/products that you selected. You now chose your shipping method and it it will automatically take you to the Credit Card Input screen. Enter your data and confrim the payment method.

All shipping costs and applicable taxes are automatically calculated according to your ordering region by the nGage system. For US customers, please take note that the currency when ordering online is in Canadian Funds and will be converted into US Funds by your credit card company.

Step 2

Order Submission - having placed your order, all that's left is to check out and finalize your order. Upon completion you are e-mailed a copy of your receipt. You are not billed at this time. Your credit card information is confirmed and a pre-authorization is requested for the amount of your purchase.

Once your product/products are shipped, CaddyShak invoices and processes the credit card for the amount of the order.

OFFLINE ORDERING

To order our products off-line you can:

1.) Follow through with our ONLINE ORDERING feature, completing all details asked for. Simply print the document and fax it to us at 403-257-6445.

2.) Call our toll-free number at 1-877-870-GOLF to pay by AMEX, Mastercard or Visa.